FAQ

Frequently Asked Questions

A few gentle answers, offered with care.

When will my order ship?

Orders are typically processed within 2–5 business days.

During launch periods or seasonal releases, processing may take slightly longer as each order is packed by hand.

Do you offer returns?

Because of the nature of jewelry and small accessories, we are unable to accept returns for hygiene and quality reasons.

What if my order arrives damaged or incorrect?

If something isn’t right, please contact us within 7 days of delivery, and we will make it right.

Email: info@imorile.com

Please include your order number and a photo of the issue.

Do you offer refunds?

Refunds are only offered if an order arrives damaged, incorrect, or cannot be fulfilled.
Approved refunds will be issued back to the original payment method.

Do all orders include a keepsake?

Yes. Every IMORILE order includes a keepsake of gratitude.

Keepsakes vary by purchase total and are included automatically while available.

You can view details here: Keepsake Details

Will the keepsakes always be the same?

Keepsakes are curated in small batches and may change seasonally, but each one reflects the IMORILE world — soft, nostalgic, and chosen with care.

Do you ship internationally?

At this time, IMORILE ships within the United States.
International shipping may be offered in the future.

How can I contact you?

For any questions, please reach out at:

info@imorile.com

We respond as soon as possible, Monday through Friday.

What materials are your pieces made from?

IMORILE jewelry is made from stainless steel, with select pieces finished in 18k gold plating.

Stainless steel is chosen for its durability and resistance to tarnish, making it ideal for daily wear.

Material details are always listed on each individual product page.
If you have any questions about a specific piece, feel free to reach out before ordering.

How should I care for my jewelry?

To preserve the finish and keep your pieces looking their best, we recommend:

  • Avoiding contact with water, perfume, lotions, and cleaning products

  • Removing jewelry before showering, swimming, or exercising

  • Storing pieces in a dry place, ideally in your pouch or jewelry box

  • Gently wiping with a soft cloth after wear

With simple care, your jewelry will remain a lasting part of your everyday ritual.

Thank you for supporting a small beginning built around quiet elegance.